fbpx
East Coast Customs
Phone (07) 3265 4880Fax (07) 3865 4883

ECC Warranty

In today’s modern age of performance vehicles, it is a very well-known fact that aftermarket modifications can greatly enhance the performance of your vehicle. However, in doing so you may be unknowingly voiding your manufacturer’s factory warranty. In speaking with all customers, suppliers, and dealerships on a regular basis, I believe this is perhaps the biggest grey area to linger over our industry, and certainly one of the most misunderstood topics when it comes to modifying performance vehicles.

Firstly, let’s revisit exactly what our manufacturer warranty is. A manufacturer warranty is setup by the manufacturer at the time of purchase to protect the consumer from a potentially faulty product or good/s, and a guarantee will be made from the manufacturer that their product will perform defect free for a certain period of time assuming certain conditions are met. Assuming these conditions are met, the onus is upon the manufacturer to rectify any issues that may occur during the warranty period.

All sounds simple enough, right?

Where things become tricky in the world of performance vehicles and aftermarket modifications, is that technically, most aftermarket modifications are in some way, modifying the original product beyond the point where the manufacturer still retains liability to warrant their product. Why? Because simply, the product is no longer the same product originally tested by the manufacturer, or sold to you.

What makes things even more confusing is that whilst it is very common practice for dealerships to tell you that the fitment of ANY aftermarket components or servicing your vehicle anywhere other than the dealership will immediately void your warranty, this is simply not true. The Australian Automotive Aftermarket Association outlines that your statutory rights determine that, should a failure occur, the onus is actually upon the dealer / manufacturer to prove that aftermarket part has caused the failure – not the other way around.

Clear as mud?

Totally confused?

Don’t worry – you are not alone.

Here at East Coast Customs, we have developed our own in house Performance Warranty Program, designed to take all the risk, confusion, and conjecture out of the modification process and offer our customers 100% peace of mind. After years of extensive experience in modifying performance vehicles, and working hand in hand with dealerships and manufacturers, our limited driveline warranty program has been developed to guarantee years of stress free motoring, with an assurance that should a problem develop with your vehicle, regardless of said modifications, that you are going to be covered.

The East Coast Customs Performance Warranty Program, provides you with an additional warranty protection coverage, up to $10 000, for up to 3 years / 90 000kms, or until the balance of your manufacturer warranty runs out, to repair any parts or componentry that may have failed as a result of an East Coast Customs fitted modification or upgrade. This warranty program goes hand in hand with your manufacturer program, and should your manufacturer deny a warranty claim on the basis of one of our modifications, you can rest assured that your vehicle will be sufficiently covered by our program.

So what exactly is covered by the East Coast Customs Performance Warranty Program?

  • ENGINE AND VALVE TRAIN COMPONENTRY including the engine block, crankshaft, pisons, piston rings, crankshaft and camshaft bearings, cylinders, camshaft, valve springs, and connecting rods.
  • GEARBOX AND TRANSMISSION including all internal lubricated parts.
  • DRIVESHAFT AND UNIVERSAL JOINTS only
  • DIFFERENTIAL internal lubricated parts only.

For more information, or for terms and conditions, please feel free to contact us anytime.

Share this with your friends

Michael Sanderson said this about East Coast Customs...

"Hi All, (Apologies to all on the long winded testimonial, very hard to put it all into a short spiel) I was introduced to East Coast Customs through a friend of the family who just had his HSV Senator cammed, at the time I was looking for a reputable company to Cam my wife’s 6.2L HSV Clubby and Supercharge my 6.2L HSV GTS. I had been looking around for a while and was given various options and prices to do the work required. I approached East Coast for their advise. Rob spoke to me at length as to options available, I’m not a mechanic so a lot of what Rob initially said went over my head so Rob dumbed it down so I understood. From the moment I made a commitment to have the cars done I have been unbelievably impressed with the service and quality of work provided by East Coast, my car was fitted with the new design Yella Terra 2.9L Blower, Stage 4 cam pack, Twin Plate clutch, Rip Shifter and a variety of other bits and pieces to pull it all together and my wife had a stage 4 Cam pack fitted, the Blower was a headache from the start as far as getting one, Yella Terra to their credit would not release their new model until it was right. Matty kept me informed all the way through the procurement process until he had a confirmed commitment the blower was on the way. As I work close to East Coast I dropped in the first day just to get an update, I was standing at the roller door looking in when Matty said come in we will show you what we are doing, I was somewhat hesitant as most mechanics don’t like you looking over their shoulder. This was the first time I met Ben, Ben is not only part owner he is also the head mechanic (what more could you ask for owners being Mechanics and Dino tuners). Ben talked me through what he is doing and the reasons he was doing it, I learnt more about the dynamics of an engine in one week than I have picked up over my life time. I called in average twice a day to just have a look to see how things were progressing and Rob, Ben, Matty and the team were always pleasant and informative of what they were up to, as this was the first fit up of the new Yella Terra Blower to a HSV there were a few minor issues that Ben needed to overcome, which he did with great results. I can’t stress enough the quality workmanship and service I received from East Coast, as an example, East coast had to remove my exhaust system to replace the clutch, they notice a poor weld job where I had had a hot dog removed from my hurricane exhaust system by a reputable exhaust company (Wasn’t completely welded, they used exhaust silicone to fill up the join) Ben advised they would weld it up before refit. When I returned on another visit the exhaust was in but they were cutting these sections out, I enquired why and Dan advised their weld look terrible as the silicone jammed in the join was causing the weld to splatter, when I spoke to Rob he advised it looked unprofessional and they are replacing both sections with new 3 inch pipe about a metre long each at no charge, they could have just welded the old pipe up and I would have been none the wiser, this is just one of the areas there quality of work and service stands out as a number of them come to light through the week. As they say ‘when you are on a good thing stick to it’ I already have my sons SS booked in next week for an OTR and maffless tune. All I can say is give them a go, you won’t be disappointed. I end here with this one parting comment, tell East Coast what you want and listen to their suggestion, I did and can’t be happier with the results. My wife’s and my car went in with an average of 380hp at the wheels, my wife’s left with a respectable 433hp at the wheels (already had an OTR), mine left with 580hp at the wheels, mine has a lot more to go but we capped it at 580 to protect the standard bottom end and heads. To Rob, Ben , Matty and the boys, with the quality of work and service you provide your business will go far, and congratulations in your new relationship with UPREV Engine Management Solutions in the United States, for UPREV to get on board and East Coast the only Protuner on the East Coast is impressive...."

Read more Testimonials »